Cookie Policy
Last updated: March 2026
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site. Cookies cannot harm your device and do not contain viruses.
There are two types of cookies:
- First-party cookies: Set by our website and can only be read by our website
- Third-party cookies: Set by external services we use, such as Google Analytics
Types of Cookies We Use
We use the following types of cookies on our website:
Essential Cookies
These cookies are required for the website to function properly. They enable core functionalities such as security, network management, and accessibility. You cannot disable these cookies through our cookie settings.
| Cookie Name | Purpose | Duration |
|---|---|---|
| cookie_consent | Stores your cookie preferences | 1 year |
Analytics Cookies
We use Google Analytics 4 to understand how visitors interact with our website. This helps us improve our site and provide a better user experience. Google Analytics collects information anonymously and does not store personally identifiable information.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Unique identifier to track users | 2 years |
| _gid | Distinguishes users (24 hours) | 24 hours |
| _gat | Throttles request rate | 1 minute |
Marketing Cookies
We do not currently use marketing cookies. In the future, these may be used to track visitors across websites to display relevant advertisements. We will request separate explicit consent before implementing any marketing cookies.
How to Manage Cookies
You have several options to manage cookies:
- Our Cookie Preferences tool: Click the "Cookie Preferences" link in our footer to customize your cookie settings at any time
- Browser settings: Most browsers allow you to control cookies through their settings. Note that disabling essential cookies may prevent the website from functioning properly
Browser-Specific Instructions
| Browser | How to Manage |
|---|---|
| Chrome | Settings > Privacy and security > Cookies and other site data |
| Firefox | Settings > Privacy & Security > Cookies and Site Data |
| Safari | Preferences > Privacy > Manage Website Data |
| Edge | Settings > Cookies and site permissions > Manage cookies |
Third-Party Cookies
We use Google Analytics 4, a service provided by Google LLC. Google may use cookies to collect information about your use of our website. Google's use of analytics cookies is governed by the Google Privacy Policy .
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on .
Your POPIA Rights
Under South Africa's Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:
- Right to Access: You may request details of the personal information we hold about you
- Right to Rectification: You may request correction of inaccurate or incomplete personal information
- Right to Deletion: You may request deletion of your personal information, subject to legal requirements
- Right to Withdraw Consent: You may withdraw your consent for cookies at any time through our Cookie Preferences tool
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator regarding our processing of your personal information
Data Retention
We retain cookie-related data for the following periods:
- Analytics data: 14 months (Google Analytics default retention)
- Consent preferences: Until you withdraw consent or clear your browser data
Contact Information
If you have any questions about this Cookie Policy or how we use cookies, please contact us:
- Email: [email protected]
- Phone: 039 684 5140
- Emergency: 082 893 1742
- Address: 2 St Elmos Road, Umzumbe, KwaZulu-Natal, 4225, South Africa
You may also contact the South African Information Regulator:
- Website: www.justice.gov.za/inforeg
- Email: [email protected]
- Phone: +27 12 426 4000
Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we use cookies.
If we make material changes to how we use cookies, we will notify you by prominently displaying a notice on our website and requesting your consent where required by POPIA.